Last Updated: April 4, 2026

At Express Gulf, we value your satisfaction and aim to provide a smooth and trusted shopping experience. If you are not fully satisfied with your purchase, we offer a return policy in accordance with Kuwait’s consumer protection guidelines.

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1. Eligibility for Returns

Items must be returned within 14 days from the date of delivery. Products must be unused, undamaged, and returned in their original packaging with all tags, accessories, and protective materials intact. Proof of purchase (invoice or order confirmation) is required.

Items that are damaged due to misuse, improper handling, or installation are not eligible for return or refund.

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2. Return Process

To request a return, please contact our customer support team:

📧 Email: naserkadah14@gmail.com
📞 Phone: 65137831

Our team will review your request and provide return instructions. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

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3. Refunds

If your return is approved, your refund will be processed within 5–7 business days using the original payment method.

Please note that shipping charges are non-refundable.
Refund processing time may vary depending on your bank or payment provider.

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4. Exchanges

Exchanges are subject to product availability. If the requested item is not available, you may choose a refund or store credit for future purchases.

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5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will inspect the issue and arrange a replacement or refund where applicable.

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6. Contact Us

For any questions regarding returns or refunds, please contact:

Express Gulf
📞 Phone: 65137831
📧 Email: naserkadah14@gmail.com
📍 Address: Shuwaikh Industrial, St. 19, Postal Code 70031, Al Asimah, Kuwait